For every customer order
Daily shipping updates, from order placed to UPS delivered.
Office staff log each order once. Customers get a clear daily status email and their UPS tracking link the moment it goes live.
Manual order intake
Office staff log each order as it's processed — order number, customer, items and notes.
Daily status emails
Every active order sends the customer one clear update a day, automatically.
UPS tracking hand-off
As soon as a UPS tracking number goes live, the customer gets it with a live tracking link.
Full send history
Every email is logged per order, so staff can see exactly what the customer was told.